Towerhall Solutions is proud to announce a formal partnership with the Chartered Institute of Credit Management (CICM) to host an upcoming webinar designed for credit professionals navigating the complexities of the modern recovery landscape.
As the industry moves rapidly toward automation, the human element of debt recovery has never been more vital. This session, taking place on the 9th of June, focuses on the intersection of advanced technology and human intelligence.
If you’re managing your own collections strategy, standing still isn’t an option. The current economic climate requires a delicate balance between robust recovery and the strict requirements of the FCA Consumer Duty.
This fast paced one hour session is designed to move beyond theory. We will provide practical, actionable tactics that help you re-engage customers who have fallen out of traditional communication loops. Attendees will learn how to:
The webinar will dive deep into the Re-Engage methodology, a system that has consistently driven higher collection rates by focusing on the "pre-termination" journey. We will explore how Towerhall utilises human intelligence and exclusive databases to locate and reconnect with debtors where standard AI systems fall short.
We will also address the evolving role of AI in credit management. While AI provides efficiency, the Re-Engage approach proves that human intervention is the key to managing vulnerable customers and complex arrears cases successfully.
Further details regarding registration and the full speaker line up will follow shortly. As an industry leader in high level tracing and asset recovery, Towerhall Solutions is committed to sharing the insights that have maintained our 90% success rate for over two decades.
Stay tuned for the formal invitation. We look forward to helping you transform your collections strategy for a more resilient financial future.
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