Your Rights

If you owe money and have been sent over to an agency like Towerhall, there are probably a lot of questions you have and concerns regarding your rights.

Methods of communication

Agencies like Towerhall can contact you via a fair few ways: Telephone, e-mail, SMS, Whatsapp, written letter, or visit. Let it be known that they will never contact at an “unconventional” time, such as very early morning or very late night.

01

We’ll Never Contact You Inappropriately

Respecting your privacy and peace of mind
Towerhall may reach out via phone, email, SMS, Whatsapp, letter, or in-person visit—but never at unreasonable hours like early morning or late night. You can also request specific communication restrictions (e.g., no calls to your workplace), though this does not remove your obligation to repay the debt owed.

02

No Intimidation. No Shame. No Harm.

Your dignity and safety are non-negotiable
In line with FCA regulations, Towerhall will never use threats, lie about our identity, or engage in public humiliation. We do not tolerate scare tactics or any form of intimidation, especially towards individuals with specific vulnerabilities that may be impacting their health, life or capability

03

Transparency with Every Interaction

You have the right to clear, accurate information. You’ll always receive updated and accurate breakdowns of your debt. We will never attempt to collect on a debt you don’t acknowledge. If you believe any rights have been violated, you’re encouraged to report it to the Financial Conduct Authority via their official contact page.

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