Upon receiving your instruction, we review your case details and objectives. This may include debtor information, outstanding balance, and any relevant history. Our team uses this to determine the best approach, ensuring compliance and maximising efficiency from the outset.

We create a tailored plan for the visit, factoring in location, debtor circumstances, and the desired outcome. This planning phase ensures our agents are fully briefed and prepared to handle the visit professionally, with the highest standards of compliance and safety.

Our experienced field agents attend the property or business address in person. They approach each case with professionalism, balancing firmness with respect to ensure the best possible chance of a positive engagement, whether that’s gathering information, confirming residency, or securing payment arrangements.

After the attendance, we compile a detailed, evidence-backed report. This includes observations, debtor responses, verified address confirmation, and any agreed arrangements. This comprehensive record allows you to make informed decisions about the next steps in the recovery process.