Financial Conduct Authority

Understanding the Role

of the FCA

How the Financial Conduct Authority protects consumers, regulates firms, and upholds fairness across the financial sector

Want to learn more about the FCA?

Visit the official Financial Conduct Authority website for detailed guidance, updates, and consumer rights.

Contact Us

Compliant Practice

We don’t guess. Every process at Towerhall is backed by verified data and regulatory insight. Our methods meet FCA expectations for fair, evidence-based decision making.

Professional

From first contact to resolution, we lead with clarity, courtesy, and control. Our clients and customers alike are treated with transparency and care.

Compliance Culture

We’ve built a team that lives and breathes compliance, from frontline field agents to operational leads. Ethics isn’t a policy — it’s our practice.

How the Towerhall Process works

As Towerhall operates in complience of the FCA. We keep you informed from the first contact through to resolution. With no surprises and full transparency.

1

We Make First Contact

You’ll receive full, fact-based communication about your case, including your updated balance, any documentation, and your options moving forward.

2

We Share the Full Picture

You’ll receive full, fact-based communication about your case, including your updated balance, any documentation, and your options moving forward.

3

You Stay in Control

We guide you through your next steps at your pace. Whether it’s a resolution plan or further clarification, our agents are here to support you—not stress you.

Have questions?

Speak to a Towerhall agent

Get direct answers, fast resolutions, and expert guidance. No waiting, no confusion.

Fast Response

Expert Advice

Confidential & Compliant