Christa Kettle

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Towerhall

Customers

Lenders

Who does Towerhall work with?

We work with banks, financial institutions, leasing companies, solicitors, insurers, debt collection agencies, and local authorities, as well as other investigative firms.

Is Towerhall compliant with industry regulations?

Yes — we operate fully in line with FCA Treating Customers Fairly (TCF) guidelines, data protection laws, anti-money laundering regulations, and ethical industry best practices.

Where does Towerhall operate?

We operate throughout the UK, with the capability to extend certain services internationally where necessary.

What makes Towerhall different from other recovery and investigation firms?

Our proven track record, ethical approach, specialist investigative tools, and no trace, no fee policy set us apart — delivering results while protecting our clients’ reputations.

Why has Towerhall contacted me?

We may be acting on behalf of a bank, finance provider, or legal entity regarding an outstanding matter such as unpaid finance, arrears, or asset recovery.

How will Towerhall contact me?

We contact customers via telephone, email, letter, or in-person visits — never at unreasonable hours and always in line with FCA guidelines.

Can I request not to be contacted at certain places or times?

Yes — you can inform us if certain contact methods or times are inconvenient. However, this does not remove your obligation to address the matter in question.

Will Towerhall treat me fairly?

Absolutely — we follow strict Treating Customers Fairly (TCF) principles, ensuring respectful, professional, and clear communication at all times.

What should I do if I’m struggling to pay?

Contact us as soon as possible so we can discuss your situation and, where possible, explore repayment or resolution options within our client’s guidelines.

How quickly can Towerhall start work on my case?

In most cases, we can begin within 24 hours of receiving full instructions and supporting documentation.

Can Towerhall handle sensitive and high-value cases?

Yes — we are insured to handle assets up to £1,000,000 in value and have extensive experience in complex, high-profile investigations.

How will I receive updates on my case?

We provide regular progress reports and a final detailed report upon completion, ensuring full transparency throughout the process.

The Hidden Cost of Payment Delays: How Professional Asset Recovery Protects Your Bottom Line

FCA Compliance in Debt Recovery: 5 Essential Standards Every Financial Institution Must Follow

The Hidden Cost of Payment Delays: How Professional Asset Recovery Protects Your Bottom Line

FCA Compliance in Debt Recovery: 5 Essential Standards Every Financial Institution Must Follow

Have questions?

Speak to a Towerhall agent